Warranty

Warranty & Service – Fabinox

Designed for Practical Operators

Fabinox products are designed for small eateries, rumah makan, and independent food businesses that want better equipment than marketplace products — without paying for bundled services they may not need.

Unlike traditional restaurant equipment brands, Fabinox products are sold at a bare-equipment price. This allows technically capable customers to benefit from a lower upfront cost.

Installation, warranty, and after-sales support are optional services, available for customers who prefer professional assistance.

What’s Included by Default

By default, Fabinox products are supplied as equipment only.

Each unit:

  • Is tested before shipment
  • Is designed with serviceability in mind
  • Includes documentation where applicable

Installation, extended warranty, and on-site service are not included unless selected at the time of purchase.

This approach allows customers to choose lower price or added service, depending on their needs and technical capability.

Optional Warranty Coverage

Customers may opt to purchase warranty coverage at the time of ordering.

When warranty is purchased, coverage applies to:

  • Manufacturing defects
  • Issues arising under normal commercial use

Warranty period varies by product category and will be stated at the time of purchase or in product documentation.

At Fabinox’s discretion, warranty support may include:

  • Replacement parts
  • Repair guidance
  • Remote technical assistance

What Is Not Covered

Warranty coverage (where purchased) does not include:

  • Normal wear and tear
  • Damage caused by improper installation
  • Incorrect electrical, gas, or water connections
  • Misuse or operation outside recommended parameters
  • Unauthorized modifications or third-party repairs
  • Consumable parts

Installation Responsibility

Unless installation service is purchased, installation is the responsibility of the customer.

We strongly recommend:

  • Electrical connections are performed by qualified personnel
  • Gas equipment is installed in accordance with local regulations
  • Water connections meet local plumbing standards

Improper installation may result in equipment damage and may void warranty coverage.

Support & Spare Parts

Fabinox is committed to long-term product serviceability.

For technical enquiries, spare parts requests, or warranty support (if applicable), please contact our support team with:

  • Product model
  • Serial number (if applicable)
  • Description of the issue
  • Photos or short videos where possible

This information helps us provide faster and more accurate assistance.

A Clear Choice

Fabinox is designed for operators who:

  • Want better reliability than marketplace equipment
  • Prefer transparent pricing
  • Value choice between self-service and professional support

If you require fully bundled installation, commissioning, and long-term service contracts, a professional equipment brand such as Brandon Equipment may be more suitable.  Please contact us via WhatsApp at +62 85714050259.  We are pleased to be at your service.  

If you want control, flexibility, and fair pricing, Fabinox is built for you.

Installation, warranty, and after-sales service are optional and not included unless selected at checkout.